Return & Refund Policy for Dupatta & Kurti Products

We want you to have a smooth and satisfying shopping experience. Please read the policy carefully to understand how returns and refunds are handled.

1. Eligibility for Return

• Returns are accepted only for unused, unwashed, and undamaged products.
• Items must be returned with original packaging, tags, and invoice intact.
• Return requests must be raised within 7 days of delivery.
• Products showing signs of wear, stains, perfume, or damage will not be accepted.

2. Non-Returnable Items

• Customized or altered products.
• Products purchased during clearance or special sale (if mentioned as non-returnable).
• Items damaged due to improper handling after delivery.

3. Return Process

• To initiate a return, contact customer support at:
• akshdeepcorporation@gmail.com
• Include:
• Order details
• Reason for return
• Clear images of the product (if defective or incorrect item received)
• Once the request is approved, instructions for return shipment will be shared.

4. Refund Policy

• Refunds are processed only after the returned item is received and inspected.
• If approved, the refund will be issued within 5–7 business days.
• Refunds will be made via the original payment method or bank transfer (if applicable).

5. Exchange Policy

• Exchanges are subject to product availability.
• If the requested size/design is unavailable, a refund will be processed instead.

6. Damaged or Incorrect Products

• If you receive a damaged or wrong item, report it within 48 hours of delivery.
• Provide clear photos/videos as proof for faster resolution.
• Replacement or full refund will be provided after verification.

7. Shipping Charges

• Return shipping costs may be borne by the customer, unless the return is due to:
• Damaged product
• Incorrect item received

8. Important Notes

• Approval of return/refund is at the sole discretion of customer support after inspection.
• Delays may occur during peak periods or due to courier issues.

For any assistance or queries, feel free to reach out via email